Frequently Asked Questions
Here are some questions that our interior signage experts receive.
Q: How do I get an estimate?
A: It’s simple just call or email us, give us the specifics of the job ( layouts, fabrication method, sign counts, colors etc..) and we’ll send you a quote. Quote times 24 hrs on most items larger/complex items will take 48 hrs or more to estimate.
Q: How do I place an order?
A: Just call or email us, give us the quote # and we will convert it to an order for you.
Q: How long will it take to get my order?
A: Standard fabrication time is 7-10 business days for most orders, Routed, Foam, Metal or other Custom or Larger Signage signage fabrication times vary depending on size and complexity of order, standard turnaround is 10-15 business days on most items
Q: How do you ship?
A: We usually ship via UPS, FEDEX or USPS standard ground for smaller signs, larger signs and orders will ship freight. overnight, 2nd day etc. is available upon request, all shipping charges apply. If you have a preferred shipper or wish us to ship using your account please let us know at time of order placement.
Q: How do I pay for my orders?
A: We require a deposit of 50% at placement of order, when order is ready, packing & shipping charges are added to invoice, payment of balance due is then made and product ships.
Q: What payment methods do you accept?
A: We accept all major credit cards as well as debit cards. Payment by check is acceptable also, after check is received production will begin on orders placed.
Q: What if my order arrives damaged or incorrect?
A: We guarantee all workmanship and materials, if the product is damaged or incorrect due to us we will replace it at no charge as quickly as possible. If the product is incorrect due to improper artwork or incorrect order placement or damaged in shipping we are not responsible but will work with you to replace/repair the product at a reduced cost to you.
Please feel free to contact Interior Sign Solutions for any questions you have.